Frequently asked questions

KiloRide connects travellers with available kilos in their luggage with people who want to send parcels. Travellers post their trips, and senders book the necessary kilos.

The price is calculated by multiplying the number of kilos booked by the price per kilo set by the traveller, plus a €2 platform fee.

When a booking is accepted, a unique delivery code is generated. This code must be shared with the recipient, who provides it to the traveller to confirm receipt. Payment is then released.

Pending bookings expire automatically after 12 hours if not accepted by the traveller.

Your balance is available in your wallet after delivery confirmation. You can request a withdrawal from your profile.

Yes. Payments are secured and held in escrow until delivery confirmation. Users are rated through a review system.